Sweepr.com

Sweepr.com is a paid tool. Available plans include: Enterprise Solution.

Sweepr leverages AI and NLU to proactively identify, diagnose, and resolve customer issues related to broadband, WiFi, and smart home devices. It guides customers through personalized troubleshooting steps via digital channels, diverting calls from contact centers and reducing truck rolls. The platform integrates seamlessly with existing CSP systems, providing agents with AI-driven insights when human intervention is necessary, thereby streamlining support workflows.

Key features of Sweepr.com include: AI-Powered Diagnostics: Automatically identifies and diagnoses complex broadband, WiFi, and smart home issues, providing accurate root cause analysis to resolve problems faster.. Personalized Self-Service Journeys: Delivers tailored, step-by-step troubleshooting guides and solutions directly to customers, enabling them to fix issues on their own terms.. Proactive Issue Resolution: Monitors network and device health to anticipate potential problems, alerting customers and offering solutions before issues impact service quality.. Agent Assist & Insights: Provides contact center agents with real-time customer context, diagnostic data, and recommended actions, improving first-call resolution and agent efficiency.. Smart Home Device Management: Simplifies the setup, connectivity, and troubleshooting of smart home devices, enhancing the overall smart home experience for subscribers.. Broadband & WiFi Optimization: Offers tools and insights for customers to optimize their home network performance, ensuring reliable internet access and reducing service complaints.. Seamless System Integration: Integrates with existing CSP systems like CRM, OSS/BSS, and network monitoring tools to ensure a unified and efficient customer care ecosystem.. Performance Analytics & Reporting: Provides detailed insights into customer issues, resolution rates, and operational savings, allowing CSPs to continuously improve their service delivery..

Sweepr.com is best suited for This tool is primarily designed for Communication Service Providers (CSPs), including internet service providers (ISPs), broadband providers, and telecommunication companies. It benefits customer service leaders, operations managers, and digital transformation teams seeking to reduce support costs, improve customer satisfaction, and optimize their digital care channels for millions of subscribers..

Automates issue resolution and deflects calls from contact centers, drastically cutting down expenses related to customer support and field technician dispatches.

Offers instant, personalized, and effective self-service solutions, empowering customers to resolve issues quickly and conveniently, leading to higher NPS scores.

Transforms reactive support into proactive digital experiences, fostering a more engaged customer base and improving the overall digital journey for subscribers.

By providing superior, hassle-free support for critical services like broadband and smart home, Sweepr helps CSPs retain customers and build loyalty.

Streamlines support processes through AI diagnostics and agent assist tools, allowing CSPs to manage a larger customer base with existing resources more effectively.

Customers experiencing slow internet or connectivity drops can use Sweepr's digital assistant to diagnose and resolve issues through guided steps, like modem resets or checking cable connections.

Users can receive personalized recommendations to improve their home WiFi signal, such as repositioning their router, identifying interference, or optimizing channel settings, all via self-service.

Customers can get guided assistance for setting up new smart home devices, connecting them to their network, or troubleshooting connectivity problems with existing devices like smart thermostats or cameras.

Sweepr can detect potential network issues impacting a customer's service and proactively send notifications with instructions to resolve the problem before the customer even notices a disruption.

When self-service isn't enough, contact center agents use Sweepr's tools to quickly access diagnostic data and customer history, enabling them to resolve complex issues more efficiently with informed guidance.

By resolving a high percentage of technical issues digitally, Sweepr significantly reduces the need for expensive and time-consuming in-person technician visits.