Stonly
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Stonly is an AI-powered knowledge management platform designed to revolutionize customer service and user onboarding through interactive guides, self-service portals, and intelligent automation. It empowers businesses to centralize critical information, making it effortlessly accessible for customers seeking answers and enabling support agents to deliver consistent, efficient assistance. By leveraging AI for content creation, search optimization, and agent support, Stonly significantly enhances user experience, reduces support load, and drives product adoption.
What It Does
Stonly provides tools to create, publish, and manage interactive step-by-step guides, product tours, and comprehensive knowledge bases. It deploys these resources across various touchpoints, including in-app widgets, websites, and support agent tools. The platform utilizes AI to assist in guide generation, personalize user experiences, and provide real-time support to agents, ensuring users find accurate information quickly and effectively.
Pricing
Pricing Plans
Ideal for small teams beginning their journey with interactive guides and self-service, with limited features and users.
- 1 Knowledge Base
- 1 Product Tour
- 1 In-app Widget
- Up to 3 Guides
- 1 User
- +2 more
Designed for growing teams needing comprehensive features, more users, and AI assistance for content creation and optimization.
- Unlimited KBs, Guides, Tours, Widgets
- Up to 5 Users
- Advanced Analytics
- Integrations
- AI Studio (Guide Generation, Search Optimization)
Suited for larger businesses requiring extensive customization, enhanced security, and dedicated support for their knowledge management needs.
- All Pro features
- More Users
- Custom Integrations
- Dedicated Support
- SSO
- +1 more
Tailored for large organizations with complex requirements, offering unlimited scalability, custom AI solutions, and bespoke support.
- All Business features
- Unlimited Users
- Custom AI Development
- Premium Support
- Custom Development
Core Value Propositions
Reduce Support Volume
Empower customers with comprehensive self-service options, drastically cutting down the number of inbound support tickets and freeing up agent time.
Improve User Onboarding
Guide new users through product features with interactive tours and contextual help, leading to faster adoption and increased user retention.
Enhance Agent Efficiency
Provide support agents with instant access to accurate, up-to-date information via AI Copilot, ensuring consistent and quick resolution of customer issues.
Ensure Knowledge Consistency
Centralize all product and service information in one platform, ensuring a single source of truth for both customers and internal teams.
Boost Customer Satisfaction
Deliver personalized, on-demand support and clear guidance, leading to a more positive and frustration-free customer experience.
Use Cases
Product Onboarding & Adoption
Create interactive product tours and in-app guides to walk new users through key features and workflows, accelerating time-to-value.
Customer Self-Service Portal
Build a comprehensive, searchable knowledge base for customers to find solutions to common problems independently, reducing reliance on live support.
Agent Support & Training
Provide support agents with an internal knowledge base and an AI Copilot to quickly find answers and maintain consistent service quality.
Feature Adoption & Upselling
Highlight new features or premium functionalities with targeted in-app guides, encouraging users to explore and adopt more of the product.
Troubleshooting & Problem Solving
Offer step-by-step troubleshooting guides that help users diagnose and resolve issues on their own, minimizing frustration and support tickets.
Internal Company Documentation
Centralize internal processes, HR policies, and team-specific guides to ensure employees have easy access to necessary information and training.
Technical Features & Integration
Interactive Guide Builder
Create engaging, step-by-step guides, product tours, and walkthroughs with rich media, branching logic, and conditional paths for personalized user journeys.
AI Studio for Content Generation
Leverage AI to rapidly generate drafts of guides, articles, and knowledge base content, significantly reducing the time and effort required for documentation.
Self-Service Knowledge Base
Build and manage a centralized, searchable knowledge base or help center, empowering customers to find answers independently and reduce support tickets.
In-App Widgets & Embeds
Deliver contextual help directly within your product or website via customizable widgets, ensuring users receive assistance exactly when and where they need it.
AI Copilot for Agents
Equip support agents with an AI assistant that instantly retrieves relevant Stonly guides and information, ensuring consistent and efficient responses.
Targeting & Personalization
Segment users and display specific guides or content based on their attributes, behavior, or context, providing highly relevant and effective support.
Performance Analytics
Track guide usage, completion rates, search queries, and user feedback to understand content effectiveness and identify areas for optimization.
CRM & Support Integrations
Connect with popular CRM and customer support platforms like Salesforce, Zendesk, or Intercom to streamline workflows and centralize data.
Target Audience
Stonly is ideal for customer support managers, product managers, marketing teams, and customer success teams within SaaS companies, e-commerce businesses, and other digital-first organizations. It particularly benefits companies looking to scale their support operations, improve user onboarding, reduce churn, and empower users through self-service.
Frequently Asked Questions
Stonly is a paid tool. Available plans include: Starter, Pro, Business, Enterprise.
Stonly provides tools to create, publish, and manage interactive step-by-step guides, product tours, and comprehensive knowledge bases. It deploys these resources across various touchpoints, including in-app widgets, websites, and support agent tools. The platform utilizes AI to assist in guide generation, personalize user experiences, and provide real-time support to agents, ensuring users find accurate information quickly and effectively.
Key features of Stonly include: Interactive Guide Builder: Create engaging, step-by-step guides, product tours, and walkthroughs with rich media, branching logic, and conditional paths for personalized user journeys.. AI Studio for Content Generation: Leverage AI to rapidly generate drafts of guides, articles, and knowledge base content, significantly reducing the time and effort required for documentation.. Self-Service Knowledge Base: Build and manage a centralized, searchable knowledge base or help center, empowering customers to find answers independently and reduce support tickets.. In-App Widgets & Embeds: Deliver contextual help directly within your product or website via customizable widgets, ensuring users receive assistance exactly when and where they need it.. AI Copilot for Agents: Equip support agents with an AI assistant that instantly retrieves relevant Stonly guides and information, ensuring consistent and efficient responses.. Targeting & Personalization: Segment users and display specific guides or content based on their attributes, behavior, or context, providing highly relevant and effective support.. Performance Analytics: Track guide usage, completion rates, search queries, and user feedback to understand content effectiveness and identify areas for optimization.. CRM & Support Integrations: Connect with popular CRM and customer support platforms like Salesforce, Zendesk, or Intercom to streamline workflows and centralize data..
Stonly is best suited for Stonly is ideal for customer support managers, product managers, marketing teams, and customer success teams within SaaS companies, e-commerce businesses, and other digital-first organizations. It particularly benefits companies looking to scale their support operations, improve user onboarding, reduce churn, and empower users through self-service..
Empower customers with comprehensive self-service options, drastically cutting down the number of inbound support tickets and freeing up agent time.
Guide new users through product features with interactive tours and contextual help, leading to faster adoption and increased user retention.
Provide support agents with instant access to accurate, up-to-date information via AI Copilot, ensuring consistent and quick resolution of customer issues.
Centralize all product and service information in one platform, ensuring a single source of truth for both customers and internal teams.
Deliver personalized, on-demand support and clear guidance, leading to a more positive and frustration-free customer experience.
Create interactive product tours and in-app guides to walk new users through key features and workflows, accelerating time-to-value.
Build a comprehensive, searchable knowledge base for customers to find solutions to common problems independently, reducing reliance on live support.
Provide support agents with an internal knowledge base and an AI Copilot to quickly find answers and maintain consistent service quality.
Highlight new features or premium functionalities with targeted in-app guides, encouraging users to explore and adopt more of the product.
Offer step-by-step troubleshooting guides that help users diagnose and resolve issues on their own, minimizing frustration and support tickets.
Centralize internal processes, HR policies, and team-specific guides to ensure employees have easy access to necessary information and training.
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