Puzzle
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Puzzle is an AI-powered glossary tool designed to centralize and define complex terms, acronyms, and jargon across products, services, and internal communities. It proactively addresses information silos by providing instant, context-aware explanations directly where users need them most. This innovative approach significantly enhances user understanding, reduces friction during onboarding, and ultimately boosts adoption for both internal teams and external customers, fostering a more knowledgeable and efficient environment.
What It Does
Puzzle automatically identifies complex terms from various content sources like documentation, chat, and support tickets, then uses AI to generate concise definitions. These definitions are centralized in a managed glossary and made instantly accessible to users via browser extensions, embeddable web components, or APIs. This process provides context-aware explanations on demand, improving clarity and reducing cognitive load.
Pricing
Pricing Plans
Basic access to define terms and try Puzzle.
- 1 glossary
- Basic term definitions
Enhanced features for small teams improving product clarity.
- Up to 5 team members
- 100 AI definitions/month
- Unlimited glossaries
- Custom branding
- Knowledge base integrations
- +1 more
Advanced features for growing businesses with higher usage needs.
- Up to 20 team members
- 500 AI definitions/month
- Everything in Team
- Priority support
- Custom integrations
Tailored solution with advanced security and dedicated support for large organizations.
- Unlimited team members
- Unlimited AI definitions
- SAML SSO
- Dedicated support
- On-premise deployment
- +1 more
Key Features
Puzzle offers AI-powered term discovery and definition generation, significantly streamlining the creation of comprehensive glossaries. It provides versatile integration options, including browser extensions for instant lookups, web components for in-app embedding, and a robust API for custom solutions. The platform also includes centralized glossary management, analytics for usage insights, and granular permissions for control over public and private glossaries.
Target Audience
Product, customer success, and community managers; technical writers; businesses needing to clarify complex terminology for users and reduce support.
Value Proposition
Delivers instant clarity for users, reduces confusion, boosts product adoption, and lowers support costs by making complex information easily understandable and accessible.
Use Cases
Onboarding new users, clarifying product features, explaining technical jargon in documentation, enhancing community engagement, standardizing internal and external terminology.
Frequently Asked Questions
Puzzle offers a free plan with limited features. Paid plans are available for additional features and capabilities. Available plans include: Free, Team, Business, Enterprise.
Puzzle automatically identifies complex terms from various content sources like documentation, chat, and support tickets, then uses AI to generate concise definitions. These definitions are centralized in a managed glossary and made instantly accessible to users via browser extensions, embeddable web components, or APIs. This process provides context-aware explanations on demand, improving clarity and reducing cognitive load.
Puzzle is best suited for Product, customer success, and community managers; technical writers; businesses needing to clarify complex terminology for users and reduce support..
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