Moveworks
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Moveworks is an advanced AI-powered employee experience platform designed to revolutionize internal support across large enterprises. Leveraging sophisticated large language models, it intelligently resolves employee issues and automates complex workflows spanning IT, HR, Finance, and other critical departments. The platform significantly enhances workplace productivity and satisfaction by providing instant, accurate, and personalized assistance, reducing the burden on support teams and empowering employees with self-service capabilities.
What It Does
Moveworks employs conversational AI to understand and act on employee requests submitted via various channels like Slack, Teams, email, or web portals. It integrates deeply with existing enterprise systems (e.g., ServiceNow, Workday) to automate resolutions, retrieve relevant information, and complete tasks without human intervention. By using LLMs, it provides natural language interaction, ensuring employees receive quick and precise answers to their queries.
Pricing
Pricing Plans
Tailored solutions for large organizations requiring extensive automation and AI-driven support across all internal departments. Pricing is customized based on scale and specific requirements.
- Full conversational AI capabilities
- Unlimited integrations
- Advanced workflow automation
- Proactive communications
- Comprehensive analytics and reporting
- +2 more
Core Value Propositions
Reduced Operational Costs
Automating routine queries and tasks significantly lowers the need for human intervention, leading to substantial cost savings in IT and HR support operations.
Enhanced Employee Productivity
Employees receive immediate answers and resolutions, minimizing downtime and allowing them to focus on their core responsibilities without waiting for support.
Improved Employee Satisfaction
Consistent, accurate, and instant support across all internal functions fosters a more positive and efficient workplace experience, boosting morale.
Scalable 24/7 Support
Provides round-the-clock assistance globally, ensuring employees in any time zone or location can get help without delays, supporting a distributed workforce effectively.
Use Cases
IT Helpdesk Automation
Automatically resolves common IT issues like password resets, software provisioning, VPN access, and troubleshooting, reducing ticket volume and resolution times.
HR Query Resolution
Handles employee questions about benefits, payroll, company policies, time off, and onboarding processes, providing instant answers and automating related workflows.
Employee Onboarding & Offboarding
Automates the provision and revocation of access, information delivery for new hires, and guides employees through departure procedures, ensuring a smooth transition.
Internal Communications & Alerts
Delivers targeted, proactive messages about system outages, policy updates, or important company announcements directly to relevant employee groups, minimizing disruption.
Facilities & Workplace Requests
Manages requests for office supplies, room bookings, maintenance issues, or desk changes, automating approvals and routing to the correct teams.
Finance & Legal Support
Assists with expense reporting, invoice inquiries, policy clarifications, and legal document requests, streamlining internal compliance and administrative tasks.
Technical Features & Integration
Conversational AI Interface
Understands natural language queries across various channels, providing instant, personalized responses and guiding employees through self-service resolutions for IT and HR issues.
Intelligent Workflow Automation
Automates routine tasks, approvals, and issue resolutions by integrating with existing enterprise applications, reducing manual effort and speeding up service delivery.
Proactive Communications
Enables targeted messaging to specific employee groups with relevant updates, policy changes, or system outages, ensuring employees are well-informed and minimizing inbound queries.
Knowledge Management & Search
Leverages AI to keep internal knowledge bases current and makes information easily discoverable, ensuring employees always find the most accurate and relevant answers.
Deep Enterprise Integrations
Connects seamlessly with hundreds of enterprise systems like ServiceNow, Workday, Salesforce, Microsoft 365, and Slack, facilitating end-to-end automation and data flow.
Advanced Analytics & Insights
Provides detailed dashboards and reports on service performance, employee satisfaction, and automation rates, helping organizations optimize their internal support strategies.
Target Audience
Moveworks is primarily designed for large enterprises and mid-market companies aiming to optimize their internal support functions. Key beneficiaries include IT leaders, HR executives, internal communications teams, and operations managers seeking to reduce support ticket volumes, enhance employee self-service, and improve overall operational efficiency.
Frequently Asked Questions
Moveworks is a paid tool. Available plans include: Enterprise Plan.
Moveworks employs conversational AI to understand and act on employee requests submitted via various channels like Slack, Teams, email, or web portals. It integrates deeply with existing enterprise systems (e.g., ServiceNow, Workday) to automate resolutions, retrieve relevant information, and complete tasks without human intervention. By using LLMs, it provides natural language interaction, ensuring employees receive quick and precise answers to their queries.
Key features of Moveworks include: Conversational AI Interface: Understands natural language queries across various channels, providing instant, personalized responses and guiding employees through self-service resolutions for IT and HR issues.. Intelligent Workflow Automation: Automates routine tasks, approvals, and issue resolutions by integrating with existing enterprise applications, reducing manual effort and speeding up service delivery.. Proactive Communications: Enables targeted messaging to specific employee groups with relevant updates, policy changes, or system outages, ensuring employees are well-informed and minimizing inbound queries.. Knowledge Management & Search: Leverages AI to keep internal knowledge bases current and makes information easily discoverable, ensuring employees always find the most accurate and relevant answers.. Deep Enterprise Integrations: Connects seamlessly with hundreds of enterprise systems like ServiceNow, Workday, Salesforce, Microsoft 365, and Slack, facilitating end-to-end automation and data flow.. Advanced Analytics & Insights: Provides detailed dashboards and reports on service performance, employee satisfaction, and automation rates, helping organizations optimize their internal support strategies..
Moveworks is best suited for Moveworks is primarily designed for large enterprises and mid-market companies aiming to optimize their internal support functions. Key beneficiaries include IT leaders, HR executives, internal communications teams, and operations managers seeking to reduce support ticket volumes, enhance employee self-service, and improve overall operational efficiency..
Automating routine queries and tasks significantly lowers the need for human intervention, leading to substantial cost savings in IT and HR support operations.
Employees receive immediate answers and resolutions, minimizing downtime and allowing them to focus on their core responsibilities without waiting for support.
Consistent, accurate, and instant support across all internal functions fosters a more positive and efficient workplace experience, boosting morale.
Provides round-the-clock assistance globally, ensuring employees in any time zone or location can get help without delays, supporting a distributed workforce effectively.
Automatically resolves common IT issues like password resets, software provisioning, VPN access, and troubleshooting, reducing ticket volume and resolution times.
Handles employee questions about benefits, payroll, company policies, time off, and onboarding processes, providing instant answers and automating related workflows.
Automates the provision and revocation of access, information delivery for new hires, and guides employees through departure procedures, ensuring a smooth transition.
Delivers targeted, proactive messages about system outages, policy updates, or important company announcements directly to relevant employee groups, minimizing disruption.
Manages requests for office supplies, room bookings, maintenance issues, or desk changes, automating approvals and routing to the correct teams.
Assists with expense reporting, invoice inquiries, policy clarifications, and legal document requests, streamlining internal compliance and administrative tasks.
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