Frequentli
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Frequentli is an AI-powered customer support solution designed to significantly enhance efficiency and customer satisfaction. It automates responses to common product inquiries, generates comprehensive FAQ sections, and builds a centralized knowledge base from existing documentation. By leveraging advanced AI, it streamlines support operations, drastically reduces response times, and empowers businesses to provide instant, accurate information, freeing up human agents for more complex interactions.
What It Does
Frequentli ingests various forms of company data, such as website content, documentation, and PDFs, to create an intelligent knowledge base. Utilizing this data, its AI engine automatically answers customer questions across multiple channels and generates dynamic, comprehensive FAQ sections. It effectively transforms passive information into an active, responsive support system.
Pricing
Pricing Plans
Allows users to try Frequentli for 7 days before committing to a paid plan.
- 7 days access to features
Ideal for small teams and startups needing basic AI customer support automation.
- 1 knowledge base
- 200 AI answers/month
- 1 user seat
- Email support
- Chat widget
Suited for growing teams requiring more extensive knowledge bases and higher AI answer volume.
- 3 knowledge bases
- 1000 AI answers/month
- 5 user seats
- Email & chat support
- Chat widget
- +1 more
Designed for large organizations with complex needs, offering extensive customization and dedicated support.
- Unlimited knowledge bases
- Unlimited AI answers
- Unlimited user seats
- Priority support
- Dedicated account manager
- +2 more
Core Value Propositions
Reduce Support Ticket Volume
Automates answers to common questions, significantly decreasing the number of tickets human agents need to handle, saving time and resources.
Improve Customer Satisfaction
Provides instant, accurate, and consistent information 24/7, leading to quicker resolutions and a more positive customer experience.
Enhance Agent Efficiency
Frees up human agents to focus on complex, high-value interactions by handling routine inquiries, and provides them with instant knowledge access.
Centralized Knowledge Management
Consolidates all product information into an intelligent, easily searchable knowledge base, ensuring consistency and accuracy across all support channels.
Use Cases
E-commerce Product Support
Automating answers to common questions about product features, sizing, shipping, or return policies directly on product pages or via a chat widget.
SaaS Onboarding & Troubleshooting
Providing instant guidance for new users on how to use features or troubleshoot common software issues, reducing calls to support.
Internal Knowledge Sharing
Creating an internal knowledge base for employees to quickly find company policies, product specifications, or procedural guidelines.
Automated FAQ Page Creation
Generating and dynamically updating a comprehensive FAQ section on a website based on product documentation and common customer queries.
Agent Training & Assistance
Equipping new and existing support agents with an AI assistant that provides instant, accurate answers during live customer interactions.
Technical Features & Integration
AI-Powered Instant Answers
Provides immediate, accurate responses to customer questions across various channels using your product data, reducing wait times and improving satisfaction.
Automated FAQ Generation
Automatically creates and updates comprehensive FAQ sections based on your knowledge base, ensuring customers always have access to relevant information.
Centralized Knowledge Base
Ingests data from websites, documents, and PDFs to build a single source of truth for all product information, making it easily accessible for AI and agents.
Multi-Channel Integration
Seamlessly integrates with existing live chat, help desk, and other support platforms to deliver AI-driven assistance where customers already are.
Customer Inquiry Analytics
Offers AI-driven insights into common customer questions and trends, helping businesses identify pain points and optimize their offerings.
Agent Assist Mode
Empowers human support agents with instant access to accurate information and suggested responses, improving their efficiency and consistency.
Custom Branding & Widget
Allows businesses to customize the appearance of the chat widget to match their brand, providing a cohesive customer experience.
Target Audience
Frequentli is ideal for businesses of all sizes, particularly e-commerce companies, SaaS providers, and product-driven organizations that handle a high volume of customer inquiries. It targets customer support managers, product managers, and customer success teams looking to scale support efficiently, reduce operational costs, and enhance customer satisfaction.
Frequently Asked Questions
Frequentli offers a free plan with limited features. Paid plans are available for additional features and capabilities. Available plans include: Free Trial, Starter, Growth, Enterprise.
Frequentli ingests various forms of company data, such as website content, documentation, and PDFs, to create an intelligent knowledge base. Utilizing this data, its AI engine automatically answers customer questions across multiple channels and generates dynamic, comprehensive FAQ sections. It effectively transforms passive information into an active, responsive support system.
Key features of Frequentli include: AI-Powered Instant Answers: Provides immediate, accurate responses to customer questions across various channels using your product data, reducing wait times and improving satisfaction.. Automated FAQ Generation: Automatically creates and updates comprehensive FAQ sections based on your knowledge base, ensuring customers always have access to relevant information.. Centralized Knowledge Base: Ingests data from websites, documents, and PDFs to build a single source of truth for all product information, making it easily accessible for AI and agents.. Multi-Channel Integration: Seamlessly integrates with existing live chat, help desk, and other support platforms to deliver AI-driven assistance where customers already are.. Customer Inquiry Analytics: Offers AI-driven insights into common customer questions and trends, helping businesses identify pain points and optimize their offerings.. Agent Assist Mode: Empowers human support agents with instant access to accurate information and suggested responses, improving their efficiency and consistency.. Custom Branding & Widget: Allows businesses to customize the appearance of the chat widget to match their brand, providing a cohesive customer experience..
Frequentli is best suited for Frequentli is ideal for businesses of all sizes, particularly e-commerce companies, SaaS providers, and product-driven organizations that handle a high volume of customer inquiries. It targets customer support managers, product managers, and customer success teams looking to scale support efficiently, reduce operational costs, and enhance customer satisfaction..
Automates answers to common questions, significantly decreasing the number of tickets human agents need to handle, saving time and resources.
Provides instant, accurate, and consistent information 24/7, leading to quicker resolutions and a more positive customer experience.
Frees up human agents to focus on complex, high-value interactions by handling routine inquiries, and provides them with instant knowledge access.
Consolidates all product information into an intelligent, easily searchable knowledge base, ensuring consistency and accuracy across all support channels.
Automating answers to common questions about product features, sizing, shipping, or return policies directly on product pages or via a chat widget.
Providing instant guidance for new users on how to use features or troubleshoot common software issues, reducing calls to support.
Creating an internal knowledge base for employees to quickly find company policies, product specifications, or procedural guidelines.
Generating and dynamically updating a comprehensive FAQ section on a website based on product documentation and common customer queries.
Equipping new and existing support agents with an AI assistant that provides instant, accurate answers during live customer interactions.
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