Airkit.com
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Airkit, now an integral component of ServiceNow's Customer Service Management (CSM) platform, provides advanced AI-driven capabilities to revolutionize enterprise customer service. Leveraging its foundational code-free platform technology, it empowers organizations to deploy intelligent virtual agents, offer comprehensive omnichannel support, and enhance self-service options across a multitude of industries. This deep integration allows businesses to automate the resolution of common customer queries, significantly streamline operational workflows, and consistently deliver a superior, more efficient customer experience at an enterprise scale.
What It Does
Airkit's technology, within ServiceNow CSM, enables businesses to design and deploy AI-powered virtual agents capable of understanding and responding to customer inquiries across various channels. It automates customer interactions, facilitates intelligent self-service journeys, and ensures seamless handoffs to live agents when human intervention is required, all aimed at improving resolution times and customer satisfaction.
Pricing
Pricing Plans
Pricing is typically custom and part of a broader ServiceNow Customer Service Management (CSM) enterprise licensing agreement, tailored to organizational needs and scale.
- Intelligent Virtual Agents
- Omnichannel Support
- Self-Service Automation
- Visual Workflow Builder
- Advanced Analytics
- +2 more
Core Value Propositions
Enhanced Customer Experience
Provides instant, personalized, and consistent support across all channels, leading to higher customer satisfaction and loyalty.
Significant Operational Efficiency
Automates routine tasks and deflects common inquiries, allowing human agents to focus on complex issues and reducing overall operational costs.
Scalable & Agile Support
Enables businesses to quickly adapt and scale their customer service capabilities to meet fluctuating demand and evolving customer expectations.
Rapid Deployment & Iteration
The low-code/no-code approach accelerates the creation and modification of conversational flows, allowing for quick adjustments and improvements.
Use Cases
Automating FAQ & Common Queries
Intelligent virtual agents instantly answer common questions, reducing call volumes and freeing up human agents for more complex issues.
Guided Self-Service Workflows
Customers are guided step-by-step through processes like account setup, password resets, or troubleshooting, enhancing self-resolution.
Proactive Customer Engagement
Initiating conversations to inform customers about service updates, delivery statuses, or potential issues, improving transparency and satisfaction.
Streamlining Service Request Management
Automating the intake and routing of service requests, ensuring they reach the correct department with all necessary information.
Personalized Product Support
Providing tailored support based on customer history and product usage, offering relevant information and solutions quickly.
Customer Onboarding Assistance
Guiding new customers through the onboarding process, answering questions, and ensuring a smooth start with products or services.
Technical Features & Integration
Intelligent Virtual Agents
AI-powered bots that understand natural language, handle complex inquiries, and provide personalized support, significantly reducing the load on human agents.
Omnichannel Engagement
Delivers consistent and connected customer service experiences across all digital and voice channels, including web, mobile, social media, and IVR.
Proactive Self-Service
Empowers customers with intuitive self-service options and guides them to resolutions, deflecting routine contacts and improving customer autonomy.
Seamless Agent Handoff
Ensures smooth transitions from virtual agents to human agents, providing full context of the customer interaction to avoid repetition and frustration.
Visual Workflow Builder
A low-code/no-code interface for designing, configuring, and deploying conversational flows and customer journeys rapidly without extensive coding.
Performance Analytics & Reporting
Provides detailed insights into virtual agent effectiveness, resolution rates, customer satisfaction, and operational metrics to drive continuous improvement.
Native ServiceNow Integration
Deeply embedded within the ServiceNow CSM platform, leveraging existing data and workflows for a unified and powerful customer service solution.
Target Audience
This tool is primarily for large enterprises and organizations with significant customer service operations looking to scale support, reduce costs, and enhance customer satisfaction. It benefits CX leaders, IT departments, and customer service managers aiming to implement advanced AI and automation strategies.
Frequently Asked Questions
Airkit.com is a paid tool. Available plans include: Enterprise Licensing (ServiceNow CSM).
Airkit's technology, within ServiceNow CSM, enables businesses to design and deploy AI-powered virtual agents capable of understanding and responding to customer inquiries across various channels. It automates customer interactions, facilitates intelligent self-service journeys, and ensures seamless handoffs to live agents when human intervention is required, all aimed at improving resolution times and customer satisfaction.
Key features of Airkit.com include: Intelligent Virtual Agents: AI-powered bots that understand natural language, handle complex inquiries, and provide personalized support, significantly reducing the load on human agents.. Omnichannel Engagement: Delivers consistent and connected customer service experiences across all digital and voice channels, including web, mobile, social media, and IVR.. Proactive Self-Service: Empowers customers with intuitive self-service options and guides them to resolutions, deflecting routine contacts and improving customer autonomy.. Seamless Agent Handoff: Ensures smooth transitions from virtual agents to human agents, providing full context of the customer interaction to avoid repetition and frustration.. Visual Workflow Builder: A low-code/no-code interface for designing, configuring, and deploying conversational flows and customer journeys rapidly without extensive coding.. Performance Analytics & Reporting: Provides detailed insights into virtual agent effectiveness, resolution rates, customer satisfaction, and operational metrics to drive continuous improvement.. Native ServiceNow Integration: Deeply embedded within the ServiceNow CSM platform, leveraging existing data and workflows for a unified and powerful customer service solution..
Airkit.com is best suited for This tool is primarily for large enterprises and organizations with significant customer service operations looking to scale support, reduce costs, and enhance customer satisfaction. It benefits CX leaders, IT departments, and customer service managers aiming to implement advanced AI and automation strategies..
Provides instant, personalized, and consistent support across all channels, leading to higher customer satisfaction and loyalty.
Automates routine tasks and deflects common inquiries, allowing human agents to focus on complex issues and reducing overall operational costs.
Enables businesses to quickly adapt and scale their customer service capabilities to meet fluctuating demand and evolving customer expectations.
The low-code/no-code approach accelerates the creation and modification of conversational flows, allowing for quick adjustments and improvements.
Intelligent virtual agents instantly answer common questions, reducing call volumes and freeing up human agents for more complex issues.
Customers are guided step-by-step through processes like account setup, password resets, or troubleshooting, enhancing self-resolution.
Initiating conversations to inform customers about service updates, delivery statuses, or potential issues, improving transparency and satisfaction.
Automating the intake and routing of service requests, ensuring they reach the correct department with all necessary information.
Providing tailored support based on customer history and product usage, offering relevant information and solutions quickly.
Guiding new customers through the onboarding process, answering questions, and ensuring a smooth start with products or services.
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